Michael Grapentin
About Michael Grapentin
Michael Grapentin is a Product Owner at SECURA Insurance, where he has worked since 2021. He holds an MBA from Lakeland University and has extensive experience in project management and business analysis.
Work at SECURA Insurance
Michael Grapentin serves as a Product Owner at SECURA Insurance, a position he has held since 2021. In this role, he provides strategic digital direction to address business challenges. He focuses on identifying and resolving errors in the early stages of projects to minimize time and cost expenditures. Grapentin also manages customer expectations and negotiates solutions to complex problems involving both customers and third-party partners. His efforts contribute to the overall efficiency and effectiveness of the organization.
Education and Expertise
Michael Grapentin has an extensive educational background. He earned a Master of Business Administration (MBA) with a focus on Project Management from Lakeland University, where he studied from 2013 to 2017. He also pursued Leadership and Organizational Studies at the University of Wisconsin Oshkosh from 2009 to 2013, although this program is still in progress. Additionally, he holds an Associate's degree in Marketing from Fox Valley Technical College, which he completed from 2006 to 2009.
Professional Background
Prior to his current role at SECURA Insurance, Michael Grapentin worked at Thrivent as a Salesforce Business System Analyst from 2010 to 2018. He also held the position of Product Owner for Salesforce Service Cloud and Contact Center Technologies at Thrivent from 2018 to 2021. In 2018, he briefly worked as an IT Project Manager at Ameriprise Auto & Home Insurance. His diverse experience in various roles has equipped him with skills in project management and customer relationship management.
Skills and Competencies
Michael Grapentin possesses strong skills in communication and relationship management. He is adept at obtaining buy-in from stakeholders through effective communication and presenting complex information clearly to all levels of management and clients. His ability to build relationships with business partners contributes to broader organizational goals and growth beyond individual customer engagements.