Paula Childers Auerbach
About Paula Childers Auerbach
Paula Childers Auerbach is a Customer Success Manager at SMA Technologies, specializing in electronic discovery client support. She has a background in litigation and client success management, with experience at HCA, Reveal - IPRO, and Waller Lansden Dortch and Davis.
Current Role at SMA Technologies
Paula Childers Auerbach serves as a Customer Success Manager at SMA Technologies, a position she has held since 2024. Based in Nashville, Tennessee, she focuses on enhancing client satisfaction and ensuring successful outcomes for customers. Her role involves developing tailored strategies to meet the unique needs of clients, particularly in the realm of electronic discovery.
Previous Experience at Reveal - IPRO
Prior to her current position, Paula worked at Reveal - IPRO for three years as a Client Success Manager from 2021 to 2024. In this role, she was responsible for fostering strong client relationships and ensuring their success with the company's products. Additionally, she served as a Trainer at Reveal - IPRO for one year from 2020 to 2021, where she contributed to the development of training programs for clients.
Background in Legal Support Roles
Paula has a background in legal support, having worked as a Litigation Paralegal at HCA from 2013 to 2015 and as a Paralegal at Waller Lansden Dortch and Davis from 2009 to 2013. Her experience in these roles provided her with a strong foundation in legal processes and project management, which she applies in her current position.
Project Management Expertise
In her roles, Paula has developed and implemented customized work strategies and timelines to meet the specific needs of electronic discovery clients. She provides on-demand project management support, ensuring the seamless execution of litigation projects. Additionally, she creates and updates comprehensive litigation project documentation for each case, enhancing client understanding and project transparency.