Monica Townsend
About Monica Townsend
Monica Townsend is a Customer Experience Coach currently working at Spire in Birmingham, Alabama. She has a background in operations and customer service, with previous roles at Iron ReHealth and MEDICAL PLACE, INC.
Current Role at Spire
Monica Townsend serves as a Customer Experience Coach at Spire, a position she has held since 2022. In this role, she focuses on enhancing customer interactions and improving overall service quality. Her work is based in Birmingham, Alabama, where she applies her expertise to foster positive experiences for clients.
Previous Experience at Iron ReHealth
Monica Townsend worked at Iron ReHealth from 2021 to 2022, initially as a Customer Service Specialist and later as Operations Manager. During her time as Operations Manager, she contributed to streamlining processes and improving operational efficiency. Her tenure at Iron ReHealth lasted for approximately eight months.
Experience at MEDICAL PLACE, INC.
Prior to her role at Iron ReHealth, Monica Townsend was a Customer Service Specialist at MEDICAL PLACE, INC. from 2020 to 2021. She worked in Montgomery, Alabama, for five months, where she developed skills in customer service and support within the healthcare sector.
Educational Background
Monica Townsend studied at Eastern Michigan University, where she earned a Bachelor of Business Administration (BBA) in Business Administration, Management, and Operations. Her studies spanned from 2013 to 2017, providing her with a solid foundation in business principles and management practices.