Shawn Wimbish
About Shawn Wimbish
Shawn Wimbish serves as the Lead Technical Services Admin, bringing extensive experience in IT support and technical services from previous roles at Spire, Albany Medical Center, and other organizations. He has a strong background in PC deployment, endpoint security, and process standardization, complemented by a Bachelor of Science in Management Information Systems.
Current Role at Spire
Shawn Wimbish serves as the Lead Technical Services Admin at Spire, a position he has held since 2023. In this role, he leads the Technical Services team, focusing on enhancing endpoint security through collaboration with Endpoint Engineering and Patching Management. His responsibilities include overseeing technical services operations and ensuring effective communication and collaboration among team members.
Previous Experience at Spire
Before his current role, Shawn worked at Spire as a Senior Technical Services Admin from 2022 to 2023. During his tenure, he managed on-site operations and was instrumental in spearheading PC deployment projects and software updates using SCCM. He provided comprehensive training for both the team and users, ensuring smooth transitions and effective change management.
Professional Background
Shawn has a diverse professional background in IT support and technical services. He worked at Albany Medical Center as Help Desk III from 2016 to 2019, where he developed standardized processes for PC deployments and application updates. He also served as a Network System Technician II at the New York State Unified Court System from 2019 to 2021 and as an IT Specialist at the Birmingham-Jefferson County Transit Authority from 2021 to 2022.
Education and Certifications
Shawn holds a Bachelor of Science (BS) in Management Information Systems from CUNY York College and an Associate of Arts and Sciences (A.A.S.) in Liberal Arts and Sciences from CUNY Queensborough Community College. He furthered his education by achieving the Junior Cloud Practitioner certification from ChooseU in 2022, demonstrating his commitment to continuous learning in the evolving IT landscape.
Contributions to IT Services
Throughout his career, Shawn has focused on improving service quality and operational efficiency. He analyzed problem trends to eliminate recurring issues, which helped reduce support tickets. He promoted a culture of collaboration through regular status meetings and updates to the knowledge base, fostering transparency and effective issue resolution across multi-regional teams.