Cheryl B.
About Cheryl B.
Cheryl B. is a Complaints Specialist at Starling Bank, where she has worked since 2020. She has extensive experience in customer relations and complaint resolution within the financial services sector.
Work at Starling Bank
Cheryl B. has been employed at Starling Bank as a Complaints Specialist since 2020. In this role, she utilizes her expertise in handling complex customer complaints within the financial services sector. Her responsibilities include resolving customer issues and ensuring a high level of customer satisfaction. Cheryl's strong skills in event management support her effectiveness in customer relations, allowing her to manage complaints efficiently.
Previous Experience in Banking
Before joining Starling Bank, Cheryl B. worked at TSB Bank as a Personal Banker from 2017 to 2018. Following her tenure at TSB, she gained valuable experience at the Financial Ombudsman Service, where she held two positions: Adjudicator from 2018 to 2019 and Financial Investigator from 2019 to 2020. These roles enhanced her understanding of complaint resolution processes and customer service within the banking industry.
Education and Expertise
Cheryl B. studied at Richmond Upon Thames College, where she achieved A Levels from 2011 to 2013. She then attended Anglia Ruskin University, obtaining a Bachelor's degree in Business/Managerial Economics from 2013 to 2016. Her educational background, combined with her professional experience, equips her with strong analytical skills and knowledge relevant to her role in customer complaints management.
Skills in Customer Relations
Cheryl B. possesses strong skills in teamwork and time management, which are essential for her role as a Complaints Specialist. Her ability to collaborate effectively with colleagues enhances the complaint resolution process. Additionally, her time management skills enable her to address customer issues promptly, contributing to improved customer experiences in the financial services sector.