Daniel Fergusson
About Daniel Fergusson
Daniel Fergusson is a Social Media Team Member at Starling Bank in London, where he has worked since 2019. He has extensive experience in customer service and social media management, previously serving as a Sportsbook/Social Media Customer Advisor at Ladbrokes Coral Group for 15 years.
Work at Starling
Daniel Fergusson has been a Social Media Team Member at Starling Bank since 2019. In this role, he manages social media interactions and addresses customer inquiries. His responsibilities include prioritizing multiple queries and resolving issues efficiently. Working in London, United Kingdom, he contributes to the bank's online presence and customer engagement strategies.
Previous Experience at Ladbrokes Coral Group
Before joining Starling Bank, Daniel Fergusson worked at Ladbrokes Coral Group as a Sportsbook/Social Media Customer Advisor from 2002 to 2017. Over his 15 years in this position, he developed skills in customer service and social media engagement. His experience in this role laid the foundation for his current work in social media management.
Education and Expertise
Daniel Fergusson has pursued education that supports his career in social media and customer service. He possesses expertise in using social media management tools such as Sprinklr, Falcon, and Zendesk. His strong listening and empathy skills enhance his ability to communicate effectively with customers and colleagues.
Skills and Adaptability
Daniel demonstrates a strong ability to prioritize tasks and resolve issues efficiently. He has a high level of adaptability and comfort with new technology, which is essential in the fast-paced environment of social media. His skills enable him to manage multiple queries while maintaining effective communication with individuals at all levels.