Darwin Handley
About Darwin Handley
Darwin Handley is a Senior Customer Services Manager at Starling Bank, where he has worked since 2019. He has extensive experience in customer service and project management, with a background that includes various roles at HSBC and Appello UK.
Current Role at Starling Bank
Darwin Handley serves as the Senior Customer Services Manager at Starling Bank, a position he has held since 2019. In this role, he is responsible for overseeing customer service operations, ensuring high-quality support for clients, and managing a team of customer service representatives. His experience in this position spans five years, during which he has contributed to the growth and efficiency of the customer service department.
Previous Experience at HSBC
Darwin Handley has a significant history with HSBC, where he held multiple roles over several years. He worked as a Project Manager from 2009 to 2013 in London, overseeing large projects and maintaining stakeholder relationships. He then served as a Regional Wealth Coach from 2013 to 2016, followed by a role as Centre Manager in 2016. Additionally, he was a Service and Sales Coaching Manager in 2006 and a Team Manager from 2007 to 2009, both in Southampton.
Experience at Appello UK
Darwin Handley worked at Appello UK as a Manager for a period of nine months from 2018 to 2019. In this role, he focused on enhancing customer service operations and team management, contributing to the overall effectiveness of the organization during his tenure.
Education Background
Darwin Handley completed his education at Weston Park Boys School, where he studied from 1998 to 2003. This foundational education provided him with the skills necessary to pursue a career in customer service and management.
Skills and Expertise
Darwin Handley possesses extensive experience in coaching and development, particularly in people management. He thrives in fast-paced environments that require quick decision-making and the ability to manage competing priorities. His proven track record includes delivering large projects within tight deadlines while maintaining strong relationships with stakeholders.