Dylan Mc Intosh Joseph
About Dylan Mc Intosh Joseph
Dylan McIntosh Joseph is a Business Onboarding Team Leader at Starling Bank, where he has worked since 2019. He previously held various roles at Barclays, including Operations Manager and Cashier, and has a strong background in finance and team management.
Current Role at Starling Bank
Dylan Mc Intosh Joseph serves as the Business Onboarding Team Leader at Starling Bank since 2019. In this role, he oversees the onboarding process for business clients, ensuring a smooth transition and compliance with regulatory requirements. He has implemented innovative training programs that have contributed to a 98% success rate in KYC compliance. His leadership involves managing a team of professionals dedicated to enhancing the onboarding experience for clients.
Previous Experience at Barclays
Before joining Starling Bank, Dylan Mc Intosh Joseph worked at Barclays for a total of five years. He held the position of Operations Manager from 2014 to 2019, where he supervised a team of 110 Business Analysts across multiple locations, including London, Cardiff, and Southampton. Prior to that, he worked as a Cashier from 2011 to 2014, gaining foundational experience in customer service and banking operations.
Education and Professional Development
Dylan Mc Intosh Joseph has pursued education in finance and IT. He studied at The Chartered Institute for Securities & Investment (The CISI), achieving Affiliate status in Finance from 2018 to 2019. He also completed A-Levels in Mathematics, Science, and English at East London Christian Choir School in 2010. Additionally, he has completed ECDL IT Intermediate Courses Levels 1 and 2, enhancing his technical skills.
Achievements in Compliance and Client Services
Dylan Mc Intosh Joseph has made significant contributions to compliance and client services throughout his career. He successfully reduced the monthly resubmission rate from 70% to under 25% by collaborating with Onboarding Engineers. He also designed KYC workshops that led to a 5% reduction in regulatory fails in North London in 2018. Furthermore, he increased the number of Premier clients by 11% in 2013 through improved service delivery.