Edward Williams
About Edward Williams
Edward Williams is a Real Time Analyst based in Southampton, United Kingdom, with over nine years of experience in the role. He has a background in the travel industry, having worked for Carnival UK and gained significant skills in reservations and customer service.
Work at Starling Bank
Edward Williams has been employed at Starling Bank as a Real Time Analyst since 2019. In this role, he focuses on real-time monitoring and analysis to ensure operational efficiency. His responsibilities include assessing performance metrics and providing insights to improve service delivery. Williams has contributed to the bank's operational strategies through his analytical skills and experience in the financial sector.
Previous Experience in the Travel Industry
Before joining Starling Bank, Edward Williams worked at Carnival UK as a Reservations Agent from 2006 to 2013. During his tenure, he was involved in two major situations that enhanced his skills in reservations. His experience included managing a team of 14 and addressing customer complaints through various communication channels. This role provided him with significant insights into customer service and operational management.
Career Progression and Roles
Edward Williams has held multiple roles in customer service and analysis. After his time at Carnival UK, he worked as a Customer Service Representative from 2014 to 2015. He then transitioned to Old Mutual Wealth UK as a Resource Planning Analyst for nine months in 2018. Williams returned to the role of Real Time Analyst in 2015, where he developed his analytical capabilities further.
Education and Background
Edward Williams attended Weston Park Boys from 1995 to 1999. His education laid the foundation for his career in customer service and analysis. Williams has accumulated over a decade of experience in various roles, primarily in the travel and financial industries, which has contributed to his professional development.
Professional Aspirations
Edward Williams has expressed a desire to elevate his career further, either at Carnival UK or another reputable company. His extensive experience in the travel industry and current role at Starling Bank positions him well for future opportunities in operational analysis and customer service management.