Francesca Godfrey
About Francesca Godfrey
Francesca Godfrey serves as the SME Collections Team Leader at Starling Bank, a position she has held since 2021. Prior to this role, she worked at TSB Bank in various capacities, including Customer Support Advisor and Team Leader.
Work at Starling
Francesca Godfrey has been serving as the SME Collections Team Leader at Starling Bank since 2021. In this role, she oversees the collections process for small and medium-sized enterprises, ensuring effective management and resolution of outstanding accounts. Her leadership contributes to the bank's commitment to providing excellent customer service and maintaining strong relationships with clients.
Previous Experience at TSB Bank
Prior to her role at Starling Bank, Francesca Godfrey worked at TSB Bank. She began as a Customer Support Advisor from 2018 to 2020, where she provided assistance and support to customers in Bristol, England. Following this position, she advanced to the role of Team Leader from 2020 to 2021, managing a team and enhancing customer service operations within the bank.
Career Progression
Francesca Godfrey's career reflects a steady progression in the banking sector. Starting as a Customer Support Advisor, she gained valuable experience in customer relations and support. Her promotion to Team Leader at TSB Bank showcased her leadership capabilities and prepared her for her current position at Starling Bank, where she continues to develop her expertise in collections management.