Heidi Fromm
About Heidi Fromm
Heidi Fromm is a Customer Service Team Member at Starling Bank in Southampton, England, where she has worked since 2021. With a background in customer service at United Airlines and an MBA in Finance, she excels in transforming customer experiences and thrives in high-pressure environments.
Work at Starling Bank
Heidi Fromm has been employed at Starling Bank as a Customer Service Team Member since 2021. Based in Southampton, England, she has contributed to the team for three years. In her role, she has proactively tracked and coordinated logistics for baggage delivery, ensuring effective communication with various work groups. She has focused on transforming negative customer experiences into positive ones by actively listening and demonstrating empathy, particularly during challenging situations such as flight delays and baggage issues.
Previous Experience at United Airlines
Before joining Starling Bank, Heidi Fromm worked at United Airlines as a Customer Service Representative for 12 years, from 2009 to 2021. Her tenure in San Pedro Sula, Cortés, Honduras, allowed her to develop strong problem-solving skills and the ability to thrive under pressure. She consistently met key performance indicators (KPIs) and ensured timely flight departures, showcasing her capability to work effectively in a fast-paced environment.
Education and Expertise
Heidi Fromm holds a Master of Business Administration (MBA) in Finance, which she earned from Universidad Privada de San Pedro Sula - USAP between 2018 and 2020. Prior to her MBA, she completed a Bachelor of Business Administration (BBA) in Hospitality Administration/Management at the same institution from 2008 to 2012. Her educational background has equipped her with knowledge and skills that she is eager to apply in her current role.
Skills and Competencies
Heidi Fromm has developed a range of skills that enhance her performance in customer service roles. These include attention to detail, multitasking, organization, adaptability, leadership, and efficiency. Her ability to work collaboratively with teams and manage challenges effectively has been instrumental in her success in meeting organizational goals.
Cultural Engagement and Travel
Heidi Fromm has traveled extensively throughout Asia, engaging with local cultures and cuisines. One of her notable experiences includes fulfilling a dream by visiting the Great Wall of China. Her travel experiences contribute to her understanding of diverse customer perspectives and enhance her ability to connect with individuals from various backgrounds.