Jason Brant
About Jason Brant
Jason Brant serves as the Customer Acquisition Team Lead at Starling Bank, where he has worked since 2022. He has extensive experience in customer service and management, having held various roles at organizations such as NFU Mutual, Santander UK, and Legal & General.
Work at Starling
Jason Brant currently serves as the Customer Acquisition Team Lead at Starling Bank. He has held this position since 2022, working in Cardiff, Wales. In this role, he focuses on enhancing customer acquisition strategies and improving overall customer engagement. His responsibilities include analyzing customer data and implementing effective processes to optimize the customer journey.
Previous Experience in Customer Service Management
Before joining Starling Bank, Jason Brant worked at Legal & General as a Customer Service Manager from 2020 to 2021. In this role, he was responsible for overseeing customer service operations in Cardiff, Wales. Prior to that, he spent 19 years at Santander UK as a Regional Manager for Customer Interactions, where he managed customer service initiatives across Mid Wales and Gloucester.
Education and Expertise
Jason Brant studied at Leeds Beckett University, where he achieved an ILM Level 3 in Leadership & Management from 2014 to 2016. He also obtained Certified Scrum Master Certification and completed the Prince2 Foundation course at The Knowledge Academy in 2019. His educational background supports his expertise in leadership, project management, and agile methodologies.
Background in Banking and Customer Acquisition
Jason Brant has a long history in the banking sector, having worked at Abbey National Bank PLC as a Personal Banking Manager from 1988 to 2000. His extensive experience includes managing customer interactions and leading teams to improve service delivery. He has conducted root cause analysis for complaints and implemented strategies to enhance customer service processes.
Achievements in Team Management
Throughout his career, Jason Brant has demonstrated strong leadership skills. He led the transition to home working during the Covid-19 pandemic, focusing on equipment delivery and performance analysis. He has also managed teams of Senior Support Team SMEs, conducting risk analysis and delivering skills coaching to improve team performance.