Jemma Singer
About Jemma Singer
Jemma Singer is a Customer Service Team Lead at Starling Bank in Cardiff, Wales, with a strong background in customer service and complaints management. She has over a decade of experience in various roles, including positions at British Gas and as a Learning Associate.
Work at Starling Bank
Jemma Singer has been serving as the Customer Service Team Lead at Starling Bank since 2021. In this role, she is responsible for overseeing the customer service team and ensuring high-quality support for customers. Based in Cardiff, Wales, she has focused on achieving results through effective team management and customer service strategies.
Previous Experience in Customer Service
Before joining Starling Bank, Jemma Singer held several positions in customer service. She worked as a Complaints Expert at British Gas from 2007 to 2011, where she dealt with customer complaints. Following this, she served as a Complaints Team Leader from 2017 to 2021, also in Cardiff. Earlier in her career, she was a Customer Service Advisor from 2012 to 2013 and again from 2013 to 2017, gaining extensive experience in customer interactions.
Education and Expertise
Jemma Singer studied Sociology and Popular Culture at the University of Wales Institute Cardiff from 2003 to 2005. She also attended Loughborough Convent for her earlier education. Her academic background provides her with insights into customer behavior and communication, which she applies in her customer service roles.
Career Break and Travel
Jemma took a career break in 2011 to travel before returning to her position at British Gas. This break allowed her to gain new perspectives and experiences, which may have contributed to her approach in customer service and team leadership.