Jessica Lumb
About Jessica Lumb
Jessica Lumb is a Customer Service Team Lead at Starling Bank, where she has worked since 2021. She has a background in business management and extensive experience in customer service and leadership roles, having previously held positions at Nationwide Building Society and B.S.A. International S.A.
Work at Starling Bank
Jessica Lumb serves as the Customer Service Team Lead at Starling Bank. She has held this position since 2021, contributing to the development and management of the customer service team. In her role, she utilizes her effective communication skills to ensure high-quality service delivery and customer satisfaction. Jessica's leadership abilities are evident as she guides her team to meet organizational goals and enhance customer experiences.
Education and Expertise
Jessica Lumb studied at Aberystwyth University from 2008 to 2011, where she earned a degree in Business Management. Her education provided her with a solid foundation in business principles, management, and marketing. Additionally, she possesses expertise in Complaint Management, which is vital for improving customer satisfaction and loyalty. Her project management skills further enable her to streamline processes and enhance service delivery in her current role.
Background in Banking
Before joining Starling Bank, Jessica Lumb accumulated significant experience in the banking sector. She worked at Nationwide Building Society in various roles, including Personal Banking Manager from 2013 to 2017, Assistant Branch Manager from 2017 to 2020, and briefly as Branch Manager in 2021. This diverse background in banking has equipped her with strong coaching skills and a proven track record in leadership.
Previous Experience as Project Manager
Jessica Lumb worked as a Project Manager at B.S.A. International S.A. from 2011 to 2013. In this role, she applied her project management skills to oversee various initiatives. This experience contributed to her ability to manage teams and projects effectively, which she later utilized in her banking career.