Jordan Walsh
About Jordan Walsh
Jordan Walsh is a Resource Planning Analyst at Starling Bank, where he has worked since 2021 after two years as a Customer Service Executive. He holds a Bachelor's degree in Criminology and Psychology from Solent University and has experience in optimizing workforce management and enhancing customer service operations.
Work at Starling Bank
Jordan Walsh has been employed at Starling Bank since 2021 as a Resource Planning Analyst. In this role, he utilizes analytical skills to forecast staffing needs and improve operational efficiency. He previously worked at Starling Bank as a Customer Service Executive from 2019 to 2021, where he contributed to customer service operations. His involvement in resource planning projects has focused on optimizing workforce management.
Education and Expertise
Jordan Walsh studied at Solent University from 2015 to 2019, where he earned a Bachelor's degree in Criminology and Psychology. Prior to that, he attended The 6th Form College Farnborough from 2013 to 2015, achieving A Levels in Sociology, Health and Social Care, and Business Studies. His educational background supports his analytical skills and understanding of human behavior, which are essential in his current role.
Background in Customer Service
Before joining Starling Bank, Jordan Walsh worked as a Customer Service Executive at Impact Call Centre from 2018 to 2019. He also served as a Retail Supervisor at Blacks Outdoor Retail Limited from 2016 to 2018. These positions provided him with foundational experience in customer service and operational management, which he applies in his current analytical role.
Resource Planning Projects
In his role as Resource Planning Analyst at Starling Bank, Jordan Walsh has been involved in various resource planning projects. These projects aim to optimize workforce management and enhance customer service operations through effective resource allocation. His contributions focus on developing strategies that improve operational efficiency and meet staffing needs.