Kenneth T.
About Kenneth T.
Kenneth T. is a KYC, AML, and BCA Analyst at Starling Bank in the United Kingdom, with a background in customer service and banking operations. He has extensive experience in risk analysis, account validation, and supporting small and medium-sized enterprises (SMEs).
Work at Starling Bank
Currently, Kenneth T. serves as a KYC, AML, and BCA Analyst at Starling Bank, a position he has held since 2020. His role involves conducting risk grading analysis and blacklist matching as part of the anti-money laundering (AML) and fraud prevention processes. Kenneth is responsible for performing sanction screen searches and politically exposed person (PEP) identification, which are essential for account validation and risk profiling. His work supports the bank's commitment to compliance and customer security.
Previous Experience at dfcu Bank
Kenneth T. has extensive experience at dfcu Bank, where he held multiple positions over several years. He worked as a Sales Representative in account opening and click banking from 2010 to 2011 in Kampala, Uganda. He later served as a Customer Service Officer from 2013 to 2014 and as an Account Services Officer/Chief Cashier from 2014 to 2017. Additionally, he was a Branch Operations Manager for 9 months in 2017 and a Digital Banking Representative from 2012 to 2013. His diverse roles contributed to his expertise in customer service and banking operations.
Education and Expertise
Kenneth T. studied at Makerere University, where he earned a Bachelor's degree in Economics from 2010 to 2013. His educational background provides a foundation for his analytical skills in the banking sector. He possesses expertise in scaling business accounts, conducting company house matching, filling analysis, and profile searches, which are vital for supporting small and medium-sized enterprises (SMEs).
Commitment to Customer Service
Kenneth T. demonstrates a strong commitment to customer service in his professional roles. He emphasizes the importance of prioritizing customer needs to prevent losing them to competitors. His flexible and reliable work ethic allows him to work weekends, emergency shifts, and long hours, ensuring customer satisfaction. He also supports his team with SME-related queries and general business customer inquiries, showcasing his teamwork and collaboration skills.
Experience at Morrisons
In addition to his banking experience, Kenneth T. worked as a Customer Service Assistant at Morrisons for 5 months in 2020 in Manchester. This role further developed his customer service skills and ability to handle inquiries in a retail environment, complementing his extensive background in banking.