Laura Smart
About Laura Smart
Laura Smart is a Card Fraud Analyst at Starling Bank, where she has worked since 2020. She has a strong background in financial services and project management, with previous roles at Huntswood and Momenta Group Global.
Current Role at Starling Bank
Laura Smart has been employed at Starling Bank as a Card Fraud Analyst since 2020. In this role, she utilizes her expertise in fraud detection and prevention to safeguard customer accounts and transactions. Her responsibilities include analyzing transaction patterns, investigating suspicious activities, and implementing measures to mitigate fraud risks. Laura's work contributes to enhancing the security and trustworthiness of Starling Bank's services.
Previous Experience in Financial Services
Laura Smart has extensive experience in the financial services sector, particularly in complaint handling and project administration. She worked at Huntswood as a Complaint Handler for Lloyds Banking Group from 2017 to 2020, where she managed customer complaints and provided resolutions. Prior to that, she served as a Project Administrator at Huntswood from 2015 to 2017, supporting various projects within the financial services domain. Additionally, she briefly worked as a Senior Complaint Handler on a Deloitte-run project at Momenta Group Global in 2020.
Educational Background
Laura Smart studied at the University of South Wales, where she earned a Bachelor of Arts (BA) Hons in Business Management from 2012 to 2015. She achieved a First Class Honours Degree, demonstrating her academic commitment and understanding of business principles. Prior to university, Laura attended St Davids Catholic College for her A levels from 2010 to 2012 and completed her GCSEs at Builth Wells High School from 2005 to 2010.
Early Career Experience
Laura began her career in retail, working as a Sales Assistant and later as a Senior Sales Assistant at Paperchase Products Ltd from 2013 to 2015. This experience provided her with foundational skills in customer service and sales. Additionally, she briefly worked in the Human Resources Department at Bloomsbury Publishing Plc in 2014, gaining insights into HR practices within a corporate environment.
Skills and Expertise
Laura Smart possesses a strong background in project management and complaint handling, particularly within customer-focused roles. Her experience in dynamic environments has equipped her with the ability to manage complex situations effectively. Laura's expertise in the financial services sector, combined with her analytical skills as a Card Fraud Analyst, positions her as a valuable asset in her field.