Louise Abbott
About Louise Abbott
Louise Abbott serves as the Retail Card Disputes Manager at Starling Bank, a position she has held since 2022. With extensive experience in disputes management, she has previously worked in various roles at Curve and other organizations.
Work at Starling
Louise Abbott has been employed at Starling Bank as the Retail Card Disputes Manager since 2022. In this role, she oversees the management of card disputes, ensuring effective resolution processes and customer satisfaction. Her position is based in London, England, where she has contributed to the bank's operations for two years.
Previous Experience in Dispute Management
Prior to her role at Starling Bank, Louise Abbott held several positions at Curve. She started as a Disputes Specialist in 2019, then advanced to Disputes Team Lead from 2020 to 2021, and later served as Disputes and Chargeback Lead until 2022. Her experience at Curve provided her with extensive knowledge in managing disputes and chargebacks.
Experience in Fraud and Risk Management
Louise Abbott has also worked in fraud and risk management roles. She served as Fraud & Disputes Lead at Qorbital for six months in 2022, where she focused on fraud prevention and dispute resolution. Additionally, she worked as a Risk and Disputes Specialist at Fast for three months in 2022, further enhancing her expertise in the field.
Educational Background
Louise Abbott studied at Durham University, where she earned a Bachelor of Arts degree in Criminology from 2015 to 2018. This academic background has provided her with a foundational understanding of criminal behavior and dispute resolution, which she applies in her professional roles.
Early Career in Retail
Before specializing in disputes and fraud management, Louise Abbott gained experience in retail as a Sales Assistant at Smiggle UK & ROI from 2016 to 2017. This early career experience contributed to her customer service skills and understanding of retail operations.