Lucy Williams
About Lucy Williams
Lucy Williams is a Resource Planning Analyst with experience in the aviation and fintech industries. She has worked for Virgin Atlantic, TUI, and currently Starling Bank, specializing in workforce management and data analysis.
Current Role at Starling Bank
Lucy Williams serves as a Resource Planning Analyst at Starling Bank, a position she has held since 2020. In this role, she focuses on optimizing resource allocation and workforce management. Her expertise in workforce management programs contributes to the efficiency of operations within the bank.
Previous Experience in Aviation
Prior to her current role, Lucy worked at Virgin Atlantic as a Real Time Analyst from 2016 to 2019. During her three years there, she was based in Swansea, United Kingdom. Before that, she served as a Customer Service Agent at Virgin Atlantic from 2014 to 2016, also in Swansea. This experience provided her with a strong foundation in customer service within the aviation industry.
Experience in the Travel Industry
Lucy worked at TUI as a Real Time Analyst for one year from 2019 to 2020. This role further developed her skills in workforce management and real-time data analysis in the travel sector. Her background in both aviation and travel has equipped her with a comprehensive understanding of industry-specific challenges.
Skills and Expertise
Lucy possesses strong skills in data analysis and customer service. She has expertise in various workforce management programs, including Aspect, Avaya, and Agyle. These skills are essential for her role in resource planning and contribute to her effectiveness in managing workforce dynamics.
Educational Background
Lucy studied at Cwmtawe Comprehensive from 2004 to 2009, completing her secondary education. This educational background laid the groundwork for her subsequent career in customer service and resource planning.