Maria Vidler Cemap Diprbcb
About Maria Vidler Cemap Diprbcb
Maria Vidler is the Chief Customer Officer at Starling Bank, where she has worked since 2023. She has extensive experience in the financial services sector, having held various leadership roles at Starling Bank and Aldermore Bank PLC, and possesses expertise in continuous improvement methodologies.
Current Role as Chief Customer Officer
Maria Vidler currently serves as the Chief Customer Officer at Starling Bank, a position she has held since 2023. In this role, she is responsible for overseeing customer experience strategies and ensuring high levels of customer satisfaction. Her focus includes enhancing operational performance and improving customer journeys to align with the bank's strategic goals.
Previous Experience at Starling Bank
Before her current role, Maria Vidler worked at Starling Bank in various capacities. She was the Head of Resolution for six months in 2022 and served as the Customer Outcome & Resolution Director from 2022 to 2023. In these positions, she contributed to the development of customer resolution strategies and led initiatives to improve customer outcomes.
Experience at Aldermore Bank PLC
Maria Vidler spent five years at Aldermore Bank PLC as the Group Head of Complaints for First Rand/Aldermore Group/MotoNovo Finance from 2017 to 2022. In this role, she managed complaint resolution processes and led teams to enhance customer service standards within the organization.
Education and Professional Qualifications
Maria Vidler has a strong educational background in banking and management. She studied at the Institute of Financial Services (IFS), where she achieved an Advanced Retail Banking Conduct of Business qualification and a Certificate in Mortgage Advice and Practice. Additionally, she earned an Institute of Leadership & Management Certificate 7 in Leadership & Management from the University of Glamorgan.
Expertise in Continuous Improvement
Maria Vidler has expertise in implementing Continuous Improvement projects, utilizing methodologies such as Six Sigma, Service Excellence, and Lean. Her work focuses on delivering operational performance enhancements and improving customer journey processes to support the strategic ambitions of the organizations she has been part of.