Michael Dhanda
About Michael Dhanda
Michael Dhanda serves as the Onboarding Team Lead at Starling Bank, where he has worked since 2021. He has a diverse background in the financial sector, with previous roles at Carnival UK, HM Revenue & Customs, Lloyds Banking Group, and Barclays.
Work at Starling Bank
Michael Dhanda has served as the Onboarding Team Lead at Starling Bank since 2021. In this role, he has successfully managed onboarding processes, contributing to improved client satisfaction and operational efficiency. He has played a key role in implementing compliance measures that enhanced risk management within the organization. His expertise in identifying risks and implementing changes in dynamic environments has led to increased profit margins for the bank.
Previous Experience in the Financial Sector
Prior to his role at Starling Bank, Michael Dhanda accumulated significant experience in the financial sector. He worked at Lloyds Banking Group in various capacities, including Deputy Team Leader and Senior Case Handler, from 2014 to 2020. His earlier roles included positions at Carnival UK, HM Revenue & Customs, and Barclays, where he developed a strong background in finance and customer service.
Education and Qualifications
Michael Dhanda studied at The Romsey School, achieving 10 GCSEs with grades A-C. He furthered his education at Tauntons College, obtaining a GNVQ Advanced in Business Studies. He also completed a Level 4 Diploma in Financial Advising at The London Institute of Banking & Finance from 2016 to 2019. In 2021, he earned the APM - Project Fundamentals Qualification (PFQ) from the Associate for Project Management.
Skills and Expertise
Michael Dhanda has demonstrated expertise in risk identification and change implementation within dynamic environments. His focus on improving customer service and achieving key performance indicators has been a hallmark of his career. He has successfully managed onboarding processes and compliance measures, showcasing his ability to enhance operational efficiency and risk management.