Morgan Clarke
About Morgan Clarke
Morgan Clarke is a Senior Customer Onboarding Specialist at Starling Bank, where he has worked since 2021. He has a diverse background in education and research, having previously held roles in various organizations including Greenway Primary School and ACML Consultancy Limited.
Work at Starling Bank
Morgan Clarke has been employed at Starling Bank since 2021, currently holding the position of Senior Customer Onboarding Specialist. In this role, Morgan coordinates with key stakeholders to communicate guidance updates and assumes responsibility for the onboarding Troubleshoot channel. This involves assisting colleagues in managing customer queries and actively contributing to incident management by creating solutions and aiding in workload recovery.
Previous Experience in Education
Before joining Starling Bank, Morgan worked in educational settings. Morgan served as a Behavior Specialist at Greenway Primary School from 2020 to 2021 for five months. Prior to that, Morgan was a School Learning Support Worker at the same institution from 2018 to 2019 for eight months. These roles involved supporting students and managing behavioral challenges in a primary school environment.
Background in Research and Support Roles
Morgan's career includes experience in research and support roles. From 2012 to 2015, Morgan worked as an Internet Intelligence Researcher at ACML CONSULTANCY LIMITED for three years. Additionally, Morgan was a Student Ambassador at the University of Plymouth from 2016 to 2018 for two years, where responsibilities likely included promoting the university and assisting prospective students. Morgan also completed a summer internship with Cape Town Partnership in 2017.
Education and Qualifications
Morgan holds a Bachelor's Degree in International Relations with Politics from the University of Plymouth, which was completed from 2015 to 2018. Additionally, Morgan studied Teaching English as a Foreign Language at Tefl International School Of Language, achieving a 120-hour Online and Classroom certificate from 2018 to 2019. Morgan completed high school at Stanwell School, Penarth, from 2010 to 2015.
Skills and Expertise
Morgan possesses expertise in identifying trends and unusual activity using platforms such as CIFAS and SIRA. This skill set is essential for effectively managing customer onboarding processes and ensuring compliance with industry standards. Morgan also has experience in incident management and troubleshooting, contributing to operational efficiency at Starling Bank.