Neuza Alexandra Machado
About Neuza Alexandra Machado
Neuza Alexandra Machado is a Customer Service Representative at Starling Bank in Southampton, United Kingdom, where she has worked since 2019. She has a background in customer service and a major in English Studies, along with interests in learning German and Russian languages.
Work at Starling Bank
Neuza Alexandra Machado has been employed at Starling Bank as a Customer Service Representative since 2019. In this role, she has been responsible for addressing customer inquiries and providing support to enhance customer satisfaction. Her tenure at Starling Bank has spanned five years, during which she has developed expertise in customer service within the banking sector. She operates from Southampton, United Kingdom.
Previous Customer Service Roles
Before joining Starling Bank, Neuza Alexandra Machado held several customer service positions. She worked as a Customer Care Advisor at Holland and Barrett SEA for 10 months in 2016. Additionally, she served as a Customer Service Representative Supervisor at Impact Call Centre from 2017 to 2019, where she managed a team and ensured quality service delivery. Her experience also includes a role as a Customer Service Administrator at Old Mutual Wealth UK for 7 months in 2016.
Education and Language Proficiency
Neuza Alexandra Machado studied at Externato João Alberto Faria, focusing on Línguas e Humanidades from 2006 to 2009. She later pursued higher education at Faculdade de Letras, Universidade de Lisboa, where she earned a Licenciatura in English Studies from 2010 to 2013. In addition to her major, she has developed an interest in learning German and Russian languages.
Early Career Experience
Neuza Alexandra Machado began her career as a Crew Member at McDonald's, where she worked for 9 months from 2015 to 2016. This early experience in the fast-food industry provided her with foundational skills in customer service and teamwork, which she later applied in her subsequent roles in customer support.
Knowledge Sharing and Interests
Neuza Alexandra Machado enjoys sharing knowledge with others, particularly when it can provide benefits to them. This passion for knowledge sharing complements her professional background in customer service, where effective communication and support are essential.