Olivia Beedell
About Olivia Beedell
Olivia Beedell serves as the Customer Service Team Lead at Starling Bank in Cardiff, Wales, where she has worked since 2021. With a background in retail leadership and strong interpersonal skills, she has developed a personal approach to customer service that supports clients in managing their finances.
Work at Starling Bank
Olivia Beedell has served as the Customer Service Team Lead at Starling Bank since 2021, contributing to the bank's reputation as an award-winning fintech institution. In her current role, she oversees customer service operations in Cardiff, Wales, and has been pivotal in enhancing the customer experience. Prior to this position, she worked as a Customer Service Advisor at Starling Bank from 2020 to 2021, where she honed her skills in customer interaction and support.
Previous Experience in Customer Service
Before joining Starling Bank, Olivia Beedell worked at Outfit Fashion as a Team Lead from 2018 to 2020. In this role, she developed leadership skills and gained experience in managing a team in a retail environment. This transition from retail to customer service allowed her to build a strong foundation for her career in customer relations.
Education and Training
Olivia Beedell attended Stanwell School from 2010 to 2017. Her education provided her with essential skills that have supported her career in customer service. The interpersonal skills she developed during her studies have been particularly beneficial in her roles at Starling Bank.
Interpersonal Skills and Customer Service Approach
Olivia Beedell possesses a strong background in interpersonal skills, which has been crucial in her role at Starling Bank. She has developed a personal and attentive approach to customer service, enabling her to assist customers effectively in managing their finances. This focus on customer care has been a significant aspect of her professional development.