Pieter F.
About Pieter F.
Pieter F. is a Senior Competency Coach at Starling Bank, where he has worked since 2022. He has extensive experience in training and customer service roles across various financial institutions.
Current Role at Starling Bank
Pieter F. serves as a Senior Competency Coach at Starling Bank, a position he has held since 2022. In this role, he focuses on enhancing the skills and competencies of staff to ensure high standards of service and compliance within the organization. His experience in training and coaching contributes to the development of effective training programs and initiatives.
Previous Experience in Financial Services
Before his current role, Pieter worked at Starling Bank as a Complaints Training & Competence Coach from 2022 to 2023. He also held various positions in the financial services sector, including Insurance Analyst at Barclays Partner Finance and Training & Competence Specialist at Lloyds Banking Group. His extensive background in training and customer service has equipped him with valuable insights into the industry.
Education and Qualifications
Pieter studied Business Studies at Bridgend College from 1997 to 2000. His educational background laid the foundation for his career in the financial services sector. Additionally, he attended Cowbridge School from 1992 to 1997, where he completed his secondary education.
Career Progression in Customer Service
Pieter has a diverse career in customer service roles, including positions at British Gas as a Customer Service Specialist and at MotoNovo Finance as a Complaints Trainer. His experience spans over a decade, showcasing his ability to manage customer interactions and resolve complaints effectively.
Management Experience in Finance
In addition to his training roles, Pieter served as Introducer Manager at Y3S Loans from 2006 to 2008. This position involved overseeing the introduction of loan products and managing relationships with clients, further demonstrating his management capabilities within the finance sector.