Rachel Johnson
About Rachel Johnson
Rachel Johnson is a Complaints Manager at Starling Bank, where she has worked since 2019. She has extensive experience in complaints management, having held various roles at Global Reach Group, International Financial Data Services, and Royal Bank of Scotland.
Current Role at Starling Bank
Rachel Johnson serves as the Complaints Manager - SME at Starling Bank. She has held this position since 2019, contributing to the bank's customer service and complaint resolution processes. Her role involves managing complaints from small and medium-sized enterprises, ensuring that issues are addressed efficiently and effectively.
Previous Experience at Global Reach Group
Before her current role, Rachel worked at Global Reach Group as a Senior Complaints Executive from 2017 to 2019. During her tenure in London, she focused on handling and resolving customer complaints, enhancing the overall customer experience.
Career at International Financial Data Services
Rachel was employed at International Financial Data Services (IFDS) as a Client Services Complaints Senior Associate from 2014 to 2016. Based in Chelmsford, she managed client complaints and worked to improve service delivery and client satisfaction.
Experience at Royal Bank of Scotland
Rachel's career includes multiple roles at the Royal Bank of Scotland. She worked as a Collections Expert Complaint Handler from 2012 to 2014, where she dealt with complaints related to collections. Additionally, she served as a Consumer Protection Officer and an Office of Fair Trading Complaint Handler for two months each in 2012, both in Southend on Sea.