Rhys Macphail
About Rhys Macphail
Rhys Macphail is a Payment Fraud Prevention Specialist at Starling Bank, where he has worked since 2021. He has a diverse background in banking and customer service, with previous roles at TSB Bank and McDonald's.
Current Role at Starling Bank
Rhys Macphail serves as a Payment Fraud Prevention Specialist at Starling Bank, a position he has held since 2021. In this role, he is responsible for identifying and mitigating payment fraud risks, ensuring the security of transactions for customers. His expertise in fraud prevention is critical to maintaining the integrity of the bank's payment systems.
Previous Experience at Starling Bank
Prior to his current role, Rhys worked at Starling Bank as an Onboarding Specialist from 2020 to 2021. During his time in this position, he focused on facilitating the onboarding process for new customers, ensuring a smooth transition to the bank's services. His experience at Starling Bank has equipped him with a comprehensive understanding of banking operations.
Professional Background in Banking
Rhys has extensive experience in the banking sector, having worked at TSB Bank in various roles. His positions included Data Analyst, Complaints Handler, Internet Support Specialist, and Senior Customer Service Advisor from 2016 to 2020. This diverse background has provided him with a solid foundation in customer service, data analysis, and complaint resolution.
Early Career at McDonald's
Rhys began his career at McDonald's, where he worked as a Crew Member from 2014 to 2016 and later as a Crew Trainer in 2016. His experience in the fast-food industry helped him develop essential skills in customer service and team leadership.
Educational Background
Rhys studied at Grŵp Colegau NPTC Group of Colleges from 2012 to 2015, where he achieved qualifications in Philosophy and Religious Studies, Accounting, and Welsh Creative Writing and Language. Additionally, he completed his secondary education at Cwmtawe Community School, obtaining 12 GCSEs with grades A* to C. This educational background has contributed to his analytical and communication skills.