Rhys Wadley
About Rhys Wadley
Rhys Wadley is an App Fraud Manager at Starling Bank, where he has worked since 2022. He has a background in customer relations and complaints management, with previous roles at HSBC and a degree in Acting from the Royal Scottish Academy of Music and Drama.
Current Role as APP Fraud Manager
Rhys Wadley currently serves as the APP Fraud Manager at Starling Bank, a position he has held since 2022. In this role, he focuses on managing and mitigating application fraud risks within the organization. His responsibilities include developing strategies to enhance fraud detection and prevention measures, ensuring the safety and security of customer transactions. Rhys operates from Cardiff, Wales, where he applies his expertise to improve the overall customer experience.
Previous Experience at Starling Bank
Prior to his current role, Rhys Wadley worked at Starling Bank as a Senior APP Specialist from 2021 to 2022. During his ten-month tenure in Cardiff, he contributed to the development of customer journey enhancements and played a key role in addressing application fraud concerns. His experience at Starling Bank laid the foundation for his current position, allowing him to build on his knowledge of fraud management.
Experience at HSBC Commercial Banking
Rhys Wadley has extensive experience at HSBC Commercial Banking, where he held several positions from 2015 to 2021. He began as a Premier Associate, then transitioned to a Commercial Complaints Support Advocate, and later became a FOS Customer Relations Manager. His four years at HSBC involved managing customer relations and regulatory complaints, where he developed significant expertise in FOS and DISP compliance. His roles contributed to enhancing customer experiences and driving organizational change.
Education and Expertise
Rhys Wadley studied at the Royal Scottish Academy of Music and Drama, where he earned a Bachelor's degree in Acting from 2007 to 2010. This educational background has contributed to his confident personality, which aids in his leadership roles and team management. His expertise extends to regulatory complaints management, particularly in the context of financial services, where he has demonstrated a commitment to improving customer journeys.