Richard Hurst
About Richard Hurst
Richard Hurst is a Customer Service & Onboarding PCA & BCA at Starling Bank, where he has worked since 2019. He has a background in recruitment and customer service, with experience in risk assessment and fraud detection in the financial services sector.
Work at Starling Bank
Richard Hurst has been employed at Starling Bank since 2019, serving as a Customer Service & Onboarding PCA & BCA. In this role, he is responsible for performing risk assessments on new personal account applications and start-up businesses. He utilizes internal and external resources, such as CIFAS and SIRA, to conduct due diligence on customer documentation. His position requires him to identify trends and unusual activities, including potential fraud and bad lending, during the onboarding process. Richard consistently manages workflow efficiently, using tools like spreadsheets and file management systems to meet and exceed performance targets.
Previous Employment Experience
Before joining Starling Bank, Richard Hurst held several positions in customer service and recruitment. He worked as a Recruitment Consultant at Drivers Direct Recruitment Agency Ltd for four months in 2013 and at Rhodium Consulting Ltd for ten months in 2014. Additionally, he served as a Travel Consultant at Flight Centre from 2014 to 2015. His early career included roles as a Customer Service Representative at Cheque Centre Limited and as a Customer Service Assistant at Iceland Foods, where he gained valuable experience in customer interaction and service delivery.
Education and Expertise
Richard Hurst studied at Bromley College, where he completed a National Diploma for IT Practitioners in Software Development and earned a Bachelor of Technology (BTech) from 2006 to 2008. He also attended Hayes Secondary School, achieving GCSEs. His educational background provides him with a solid foundation in technology and software development, which complements his expertise in customer service and onboarding processes within the financial services sector.
Skills and Competencies
Richard Hurst demonstrates strong skills in risk assessment and due diligence, essential for his role in onboarding at Starling Bank. He is detail-oriented and thrives under pressure, effectively identifying trends and unusual activities that may indicate fraud or bad lending. His ability to manage workflow efficiently and utilize various tools for organization enhances his performance in a fast-paced environment. Richard's problem-solving capabilities are key to his success in the financial services industry.