Roshni Bharadia
About Roshni Bharadia
Roshni Bharadia is a 24/7 Fraud Investigator at Starling Bank, where she has worked since 2019. She has a diverse background in customer service, sales, and administration, with previous roles at CGI, Apple, Fenwick Limited, and NHS England.
Current Role at Starling Bank
Roshni Bharadia serves as a 24/7 Fraud Investigator at Starling Bank, a position she has held since 2019. In this role, she is responsible for identifying and mitigating fraudulent activities, ensuring the security of customer transactions. Her experience in this area is supported by her previous role at Starling Bank as a Customer Service Specialist from 2018 to 2019, where she developed her skills in client interaction and problem-solving.
Previous Experience in Financial Services
Prior to her current role, Roshni worked at CGI as a Test Analyst for one year in Leatherhead, United Kingdom, from 2017 to 2018. This experience provided her with insights into quality assurance processes within the financial sector. Additionally, her tenure at Starling Bank as a Customer Service Specialist allowed her to gain valuable experience in customer relations and service delivery.
Education and Qualifications
Roshni Bharadia studied at Birmingham City University from 2012 to 2015, where she earned a Bachelor's Degree in Business Information Technology. Her education has equipped her with a strong foundation in both business principles and technology, which supports her current role in fraud investigation and her previous positions in customer service and administration.
Background in Customer Service and Administration
Roshni has a diverse background in customer service and administrative roles. She worked as a Clinical Administrator at NHS England from 2015 to 2016, where she managed patient information and supported clinical staff. Additionally, she held positions as a Sales Advisor at Fenwick Limited and as a Specialist at Apple, both of which enhanced her communication skills and ability to understand client needs.
Skills and Personal Attributes
Roshni possesses strong communication skills, which facilitate her understanding of business and client requirements. She is recognized for her ability to work both independently and collaboratively, developed through her experiences in hospitality and client-facing roles. Roshni is also a fast learner, adaptable to various challenging environments, and has a genuine passion for understanding business needs.