Irfana Begum
About Irfana Begum
Irfana Begum is a Manager of Process Excellence with extensive experience in quality and operations management in the BPO healthcare sector. She has held various roles across multiple companies, focusing on continuous improvement and implementing Six Sigma strategies.
Current Role at TAG
Irfana Begum serves as the Manager of Process Excellence at TAG, a position she has held since 2020. In this role, she focuses on enhancing operational efficiency and driving continuous improvement initiatives. Her responsibilities include overseeing quality monitoring processes and implementing strategies that align with organizational goals. She has been instrumental in fostering a culture of excellence within the team.
Previous Experience at TAG
Prior to her current role, Irfana Begum worked at TAG as the Assistant Manager of Quality & Process Excellence from 2017 to 2020. During her tenure, she contributed to the development and implementation of quality assurance processes. Her work laid the groundwork for her subsequent promotion to Manager, reflecting her commitment to operational excellence.
Career Background in Operations
Irfana Begum has extensive experience in operations and process excellence across various organizations. She worked at Firstsource Solutions Limited in multiple roles, including Senior Customer Service Associate and Senior Executive in Service Excellence. Her career also includes positions at Thomson Reuters and athenahealth, focusing on operational analysis and service quality. This diverse background has equipped her with a comprehensive understanding of operational dynamics.
Educational Background in Biochemistry
Irfana Begum earned her Bachelor's degree in Biochemistry from Jaya College of Arts & Science, where she studied from 2002 to 2005. This academic foundation has contributed to her analytical skills and problem-solving abilities, which are essential in her current role in process excellence.
Expertise in Quality and Process Improvement
Irfana Begum specializes in quality and process improvement, particularly in the BPO healthcare sector. She has implemented Six Sigma strategies to enhance operational efficiency and has experience in various domains, including content management, medical billing, and marketing business solutions. Her expertise spans global operations excellence, training, and project management.