Tarryn French
About Tarryn French
Tarryn French is a Helpdesk Operator Team Lead at Tag, where she has worked since 2014. She manages team reports, updates knowledge resources, and leads training sessions for new employees.
Work at TAG
Tarryn French has been employed at TAG as a Helpdesk Operator Team Lead since 2014. In this role, she oversees various aspects of the helpdesk operations, including managing the creation and maintenance of target reports for the team. She is also responsible for compiling bi-weekly presentations for the Helpdesk Management Meeting. French leads the development of dashboard views for the team on CRM systems, ensuring that performance metrics are easily accessible and actionable. Additionally, she handles escalations for the Operator team, focusing on efficient issue resolution.
Education and Expertise
Tarryn French studied at Brackenfell High School. Her educational background has contributed to her expertise in managing helpdesk operations and team leadership. She has developed skills in report management, process documentation, and training facilitation, which are essential for her role as a Helpdesk Operator Team Lead.
Background
Before joining TAG, Tarryn French worked at Eqtech Africa as a Receptionist for eight months in 2010. This position provided her with foundational experience in customer service and administrative tasks. Her career trajectory has since focused on helpdesk operations, where she has built significant experience over the past ten years.
Responsibilities and Initiatives
In her current role, Tarryn French is responsible for hosting induction training sessions for all new starters in the helpdesk team. She also oversees the updating of the Wiki and knowledgebase to reflect process updates, ensuring that team members have access to the most current information. Her leadership in these areas supports the overall efficiency and effectiveness of the helpdesk operations.