Kieran Simmons
About Kieran Simmons
Kieran Simmons is a Customer Experience Owner at Tower Insurance in Auckland, New Zealand, where he has worked since 2021. He has held various roles within the company, including team leader and product owner, and has experience in customer service and banking.
Work at Tower Insurance
Kieran Simmons has held multiple roles at Tower Insurance since 2015. He currently serves as the Customer Experience Owner, a position he has held since 2021. Prior to this role, he worked as a Product Owner - Retention from 2020 to 2021, focusing on customer retention strategies. His earlier positions at Tower Insurance include Senior Insurance Consultant, Insurance Consultant, Customer Service and Operations Team Leader, Sales and Service Manager, and National Manager Sales and Retention. His extensive experience at Tower Insurance spans various aspects of customer service and operations.
Education and Expertise
The specific educational background of Kieran Simmons is not provided. However, his career trajectory indicates a strong expertise in customer experience management, insurance consulting, and sales operations. His roles have involved leadership in customer service and retention strategies, showcasing his ability to manage teams and improve customer satisfaction within the insurance sector.
Background
Kieran Simmons has a professional background primarily in the insurance industry, with a significant tenure at Tower Insurance in Auckland, New Zealand. Before his extensive experience at Tower, he worked at ANZ as a Personal Banker from 2014 to 2015. His career at Tower Insurance began in 2015 and has included various leadership and consulting roles, demonstrating a consistent focus on customer service and operational excellence.
Achievements
While specific achievements are not detailed, Kieran Simmons has progressed through various roles at Tower Insurance, indicating a successful career in customer experience and operations. His roles have included leadership positions that suggest contributions to enhancing customer service and retention strategies within the organization.