Waheeda Hassan
About Waheeda Hassan
Waheeda Hassan is a Claims Team Leader at Tower Insurance, where she has worked since 2021. She has extensive experience in claims management, having held various roles at Tower Insurance and Lumley Insurance over the past two decades.
Current Role as Claims Team Leader
Waheeda Hassan serves as a Claims Team Leader at Tower Insurance, a position she has held since 2021. In this role, she oversees claims processing and team management, ensuring efficient operations within the claims department. Her leadership is focused on improving customer service and streamlining claims handling procedures.
Previous Experience at Tower Insurance
Waheeda Hassan has extensive experience at Tower Insurance, where she held multiple roles. She worked as a Senior Claims Consultant from 2017 to 2020, and prior to that, she was a Senior Claims Care Consultant for eight months in 2020. Additionally, she served as a Senior Customer Service Officer for ten years, contributing to various claims-related functions. Her experience also includes a brief secondment as a Claims Team Leader in 2018.
Experience at Lumley Insurance
Before her tenure at Tower Insurance, Waheeda Hassan worked at Lumley Insurance as the Westpac Claims Team Leader from 2004 to 2006. In this capacity, she managed claims for Westpac clients, ensuring compliance with company policies and effective resolution of claims issues.
Education and Professional Development
Waheeda Hassan has pursued education in claims and underwriting management at ANZIIF, where she achieved the ANZIIF Senior Associate CIP designation from 2006 to 2008. She also studied accountancy and law at Manukau Institute of Technology, earning a BBus/National Diploma in Accountancy & Law. Her foundational education includes a Sixth Form Certificate from Mount Roskill Grammar in Auckland.
Involvement in Kaikoura Earthquake Claims
During her career, Waheeda Hassan played a significant role in managing claims related to the Kaikoura Earthquake. She worked as a Senior Claims Consultant specifically for this event from 2016 to 2017, focusing on the unique challenges presented by natural disaster claims.