Anas Kadri
About Anas Kadri
Anas Kadri serves as the Global Helpdesk Operation and Quality Assurance Manager at Travelport in Jeddah, Saudi Arabia, where he has worked since 2020. With a strong background in Global Distribution Systems and a commitment to team development, he focuses on optimizing customer support operations and enhancing service quality.
Work at Travelport
Anas Kadri has been serving as the Global Helpdesk Operation and Quality Assurance Manager at Travelport since 2020. In this role, he is responsible for leading process optimization initiatives within Global Distribution Systems (GDS) operations to enhance efficiency and improve service quality. His responsibilities also include managing the business support function, which encompasses areas such as travel desk operations, ticketing, reservation systems, call centers, finance, and administrative functions. Anas is committed to developing team members and fostering a culture of collaboration and excellence.
Previous Experience at Travelport
Before his current position, Anas Kadri worked at Travelport for 12 years as the Helpdesk & Operation Manager from 2008 to 2020. During this time, he gained extensive experience in managing helpdesk operations and ensuring quality service delivery. His long tenure at Travelport has provided him with a strong foundation in the travel technology sector and the intricacies of GDS operations.
Career at Seera Group
Anas Kadri began his career as a Call Center Manager at Seera Group, where he worked from 2000 to 2008. This role allowed him to develop skills in customer service management and operational oversight. His experience at Seera Group contributed to his expertise in managing customer support operations and understanding the needs of travelers.
Education and Expertise
Anas Kadri holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from The International Business Academy of Switzerland, which he completed in 2023. He also achieved Higher National Diplomas in Tourism and Travel Services Management and in Tourism and Travel Services Marketing Operations from the Hotel & Tourism Training Center, completing these programs between 1996 and 2000. His educational background supports his expertise in the travel and tourism industry.
Quality Assurance and Process Optimization
In his current role, Anas Kadri establishes and manages a comprehensive quality assurance program for GDS operations. He ensures compliance with industry standards and regulatory requirements. Additionally, he contributes to the development and testing of disaster recovery plans, which are essential for maintaining GDS system availability during unexpected events. His focus on quality assurance and process optimization is aimed at enhancing customer satisfaction and loyalty.