Andreea Szilagyi
About Andreea Szilagyi
Andreea Szilagyi is a Quality Performance Manager at Travelport, where she has worked since 2016. With a background in quality management and training facilitation, she has held various roles at Stefanini and possesses a Bachelor's Degree in Tourism and Travel Services Management from the University of Bucharest.
Current Role at Travelport
Andreea Szilagyi has been serving as the Quality Performance Manager at Travelport since 2016. In this role, she focuses on enhancing quality initiatives and driving performance improvements within the organization. Based in Bucharest, Romania, she collaborates with the Quality & Transformation group to implement future quality initiatives. Her responsibilities include supporting real-time incident management and identifying root causes of service failures, ensuring that quality standards are met consistently.
Previous Experience at Stefanini
Prior to her current position, Andreea Szilagyi worked at Stefanini in various roles from 2008 to 2016. She began her career there as a Support Technician and transitioned through several positions, including Resource Technician, Quality Specialist, Team Leader, and Quality Lead. Her experience at Stefanini provided her with a comprehensive understanding of quality management and customer service, particularly in the context of third-party vendor management.
Education and Expertise
Andreea Szilagyi studied at the University of Bucharest, where she earned a Bachelor's Degree in Tourism and Travel Services Management from 2003 to 2008. Her educational background has equipped her with knowledge relevant to customer service and quality management. Additionally, she provides training facilitation and subject matter expertise on customer-centric aspects of service, further enhancing her professional capabilities.
Quality Management Responsibilities
In her role as Quality Performance Manager, Andreea Szilagyi evaluates and recommends improvements for incident drivers and support processes. She participates in quality observations and monitoring coordination with third-party vendor staff to ensure alignment with service expectations. Her work involves observing training classes and evaluating curriculum to ensure effective training delivery, contributing to the overall quality of service provided by the organization.
Collaboration and Support
Andreea Szilagyi collaborates closely with Global Help Desks and third-party vendor management to maintain situational awareness of quality performance. Her efforts in driving quality initiatives and supporting incident management are crucial for ensuring consistent service delivery. By working with various stakeholders, she helps to foster an environment of continuous improvement within the organization.