Andy Mitchell
About Andy Mitchell
Andy Mitchell serves as the Regional Helpdesk Manager and Crisis Escalation Team leader for Asia Pacific at Travelport, where he has worked since 2013. He has extensive experience in the travel industry, having held various roles across multiple continents and played a key role in enhancing transaction efficiency and security for travel intermediaries.
Current Role at Travelport
Andy Mitchell serves as the Regional Helpdesk Manager and Crisis Escalation Team lead for the Asia Pacific region at Travelport. He has held this position since 2013, contributing over 11 years of experience in managing crisis situations and ensuring effective resolution of critical issues within the organization.
Previous Experience at Travelport
Mitchell has a substantial history with Travelport, having worked in various roles since 2006. His previous positions include Operations Manager - Global Services, Team Leader - Global Service Operations, Senior Fares Analyst - Regional Service Centre, and Data Comms and Equipment Support Analyst. His tenure at Travelport spans from 2006 to the present, showcasing his extensive knowledge and expertise in the travel commerce sector.
Experience at Helloworld Limited
Prior to his roles at Travelport, Andy Mitchell worked at Helloworld Limited in multiple capacities. He served as E-commerce Support, Team Leader for the Citibank Travel Service Centre, and Ticket Centre Project Manager between 2000 and 2006. His time at Helloworld Limited contributed to his foundational skills in the travel industry.
Background in the Travel Industry
Andy Mitchell possesses extensive experience in the travel industry, having worked across multiple continents including Asia, Europe, North America, and Australia. His diverse roles in various organizations have equipped him with a strong background in operational management and technical support within the travel commerce sector.
Key Contributions and Achievements
Mitchell has played a significant role in implementing B2B payment solutions at Travelport, which enhanced transaction efficiency and security for travel intermediaries. His involvement in crisis escalation management has been crucial for maintaining service quality in the Asia Pacific region.