Brian Farrell
About Brian Farrell
Brian Farrell is the Director of Global Technology Services at Travelport, where he leads a global team in customer support and system development. He has extensive experience in technical roles, including a previous position at Worldspan and significant contributions to the Travelport+ Staging environment since 2017.
Work at Travelport
Brian Farrell has held the position of Director – Global Technology Services at Travelport since 2007. In this role, he leads a global team that provides first-level customer support and system development for all non-production environments. His responsibilities include overseeing the replication of the Travelport production environment to facilitate customer development and testing needs from 2017 to 2020. Additionally, he has been a program manager for the Travelport+ Staging environment since 2017, focusing on continuous integration and deployment.
Previous Experience at Worldspan
Before joining Travelport, Brian Farrell worked at Worldspan as a Senior Technical Specialist from 1998 to 2007. During his nine years at Worldspan, he developed technical expertise and contributed to various projects within the organization. His experience in this role laid the foundation for his subsequent career at Travelport.
Technical Support and System Development
In his current role, Brian Farrell designs and implements white glove technical support for key partners. He ensures that his team provides high-quality support and system development tailored to the needs of non-production environments. His leadership in this area has been crucial for maintaining effective customer relations and operational efficiency.
Stakeholder in SAFe Planning
Brian Farrell serves as a major stakeholder in SAFe (Scaled Agile Framework) planning iterations. His involvement in these planning sessions emphasizes his commitment to agile methodologies and collaborative project management within the organization. This role allows him to contribute to strategic decision-making processes that impact the direction of technology services at Travelport.