Caterina Cortese
About Caterina Cortese
Caterina Cortese is a Customer Success Manager at Travelport, where she has worked since 2016. She has served in various roles, including Help Desk for 8 years and Customer Success Manager for 5 years.
Work at Travelport
Caterina Cortese has been employed at Travelport since 2016. Initially, she worked in the Help Desk role, providing support and assistance to clients and users. In 2019, she transitioned to the position of Customer Success Manager, where she focuses on ensuring customer satisfaction and fostering positive relationships with clients. Her tenure at Travelport spans over eight years, showcasing her commitment to the company and its clients.
Professional Role and Responsibilities
As a Customer Success Manager at Travelport, Caterina Cortese is responsible for managing customer relationships and ensuring that clients derive maximum value from the company's products and services. Her role involves understanding customer needs, addressing concerns, and implementing strategies to enhance customer experience. This position requires strong communication skills and a deep understanding of the travel technology sector.
Career Progression
Caterina Cortese's career at Travelport reflects a clear progression from a Help Desk role to a Customer Success Manager. This advancement highlights her ability to adapt and grow within the organization. Her experience in the Help Desk provided her with valuable insights into customer challenges, which she now leverages to improve customer success outcomes.