Declan Mac Hugh
About Declan Mac Hugh
Declan Mac Hugh is a Senior Program Manager at Travelport, with extensive experience in project management and software engineering across various companies, including Microsoft and Zynga. He holds multiple academic qualifications in technology and finance from institutions such as University College Dublin and Trinity College Dublin.
Current Role at Travelport
Declan Mac Hugh serves as a Senior Program Manager at Travelport, a position he has held since 2015. In this role, he focuses on managing escalations and conducting root cause analysis. He acts as the primary point of contact for production support issues, ensuring that they are resolved in a timely manner. His responsibilities include delivering key actionable quality and quantity analytics to customers, which supports informed decision-making.
Previous Experience at Microsoft
Declan Mac Hugh has extensive experience at Microsoft, where he worked in various capacities over a span of 16 years. He began as a Software Test Engineer from 1991 to 1993 in Dublin, Ireland. He then transitioned to a Project Manager role in Hardware from 1993 to 1995, followed by a position as Senior International Project Manager from 1997 to 2013. His tenure at Microsoft provided him with a strong foundation in project management and international operations.
Career at Other Companies
Throughout his career, Declan Mac Hugh has held several significant positions at various companies. He worked as a Senior Project Manager (Contract) at Ultan Technologies for 11 months in 2013-2014. He served as an International Producer at Zynga for one year in 2014-2015. Additionally, he held an IT contract position at CSR in Sydney, Australia, and worked as a Project Manager at Lionbridge in Dublin from 1996 to 1997.
Educational Background
Declan Mac Hugh has a solid educational background with degrees from reputable institutions. He studied Computer Science at Technological University Dublin, earning a Diploma from 1988 to 1991. He then pursued a BSc in Financial Information Systems at Trinity College Dublin from 1992 to 1994. Later, he obtained a Certificate in Technology and Innovation Management at University College Dublin from 2003 to 2004, specializing in Innovative Product Development.
Expertise and Focus Areas
Declan Mac Hugh possesses expertise in managing escalations and conducting root cause analysis. He emphasizes privacy and data protection best practices in his current role. He actively participates in cross-site governance and community support initiatives, contributing to a collaborative work environment. His focus on delivering actionable analytics enhances customer satisfaction and operational efficiency.