Gemma Gillespie
About Gemma Gillespie
Gemma Gillespie is a Senior Support Analyst with six years of experience at her current position in Langley, where she has worked since 2018. She has held various roles in support and analysis since 2006, including positions as a Helpdesk Analyst and GSO Analyst.
Work at Travelport
Gemma Gillespie has been employed at Travelport as a Senior Support Analyst since 2018. In this role, she provides technical support and solutions to clients, ensuring efficient operations within the company. Her experience in this position spans over six years, contributing to her expertise in support analysis and client relations.
Previous Work Experience
Prior to her current role, Gemma Gillespie held several positions in the support and helpdesk sectors. She worked as a 2nd Line Helpdesk from 2008 to 2010, followed by a position as a GSO Analyst from 2010 to 2012. She then served as a Global Supplier Support Specialist from 2012 to 2014. Earlier in her career, she was a UK & IE Helpdesk Analyst from 2006 to 2008. This diverse background has equipped her with a broad range of skills in technical support and customer service.
Current Role as Lead Analyst Prioritisation
In addition to her role at Travelport, Gemma Gillespie has been working as a Lead Analyst Prioritisation since 2014. This position involves overseeing the prioritization of support requests and ensuring that critical issues are addressed promptly. Her tenure in this role has lasted for ten years, highlighting her commitment to effective support management.
Career Timeline
Gemma Gillespie's career in technical support spans several years and various roles. She began as a UK & IE Helpdesk Analyst from 2006 to 2008, followed by positions as a 2nd Line Helpdesk Analyst (2008-2010), GSO Analyst (2010-2012), and Global Supplier Support Specialist (2012-2014). She has been in her current roles at Travelport since 2014, demonstrating a steady progression in her career.