Iliescu Claudiu Eduard
About Iliescu Claudiu Eduard
Iliescu Claudiu Eduard is a Technical Support Specialist based in Bucharest, Romania, with a diverse background in customer service and technical roles. He has worked for various companies, including Travelport and Electronic Arts, and holds dual bachelor's degrees in Business Administration and Law.
Work at Travelport
Currently, Claudiu Eduard Iliescu holds the position of Technical Support Specialist at Travelport. He has been with the company since 2022, contributing to the support of the Global Distribution System booking platform. His role involves monitoring and troubleshooting issues, specifically focusing on 1P and Worldspan. His expertise in this area enhances the efficiency of the technical support team and improves customer satisfaction.
Previous Experience in Customer Service
Before joining Travelport, Claudiu Iliescu gained extensive experience in customer service roles. He worked at Webhelp Romania as a Customer Services Agent from 2015 to 2018, and at CGS Romania as a Customer Service Specialist for 7 months in 2018. His ability to interact effectively with customers has often led to successful issue resolution and internal investigations.
Background in Gaming Industry
Claudiu Iliescu has experience in the gaming industry, having worked as a Game Tester for Electronic Arts (EA) from 2013 to 2014. This role provided him with insights into game development and quality assurance processes. Additionally, he served as a Croupier at Platinum Casino & Hotel from 2008 to 2010, where he developed skills in customer interaction and service.
Education and Expertise
Claudiu Iliescu studied at Universitatea Creștină „Dimitrie Cantemir” din București, where he earned a Bachelor of Business Administration (BBA) from 2019 to 2022. He also completed a Bachelor of Laws (LLB) from the same institution between 2017 and 2021. Earlier, he obtained a High School Diploma in Computer Programming from National College Octav Onicescu from 2004 to 2008. His educational background supports his technical expertise and adaptability to new product updates.
Technical Skills and Adaptability
Claudiu Iliescu demonstrates strong technical skills, particularly in monitoring and troubleshooting issues on the Global Distribution System booking platform. He quickly adapts to new product updates and features, which is essential in his role as a Technical Support Specialist. His ability to manage customer interactions effectively contributes to the overall success of the support team.