Ivy Chen
About Ivy Chen
Ivy Chen is a Customer Success Manager at Travelport, where she has worked since 2019. With a strong background in technology and travel, she specializes in customer loyalty and problem-solving.
Work at Travelport
Ivy Chen has been serving as a Customer Success Manager at Travelport since 2019. In this role, she focuses on enhancing customer satisfaction and loyalty through effective service delivery. Prior to her current position, she held multiple roles within Travelport, including Solution Account Manager from 2015 to 2019 and Sales Support Executive for a brief period in 2015. Her extensive tenure at Travelport has equipped her with a comprehensive understanding of the company's operations and customer needs.
Previous Experience in the Travel Industry
Ivy Chen has accumulated significant experience in the travel industry prior to her current role at Travelport. She worked as a Tour Officer at SingExpress Travel Pte Ltd from 2010 to 2014, where she managed travel arrangements and customer inquiries. Additionally, she served as a Ticketing Consultant at Chan Brothers Travel Pte Ltd for three months in 2005. Her background in various travel-related positions has contributed to her expertise in customer service within the industry.
Education and Expertise
Ivy Chen studied at the Tourism Management Institute of Singapore (TMIS), where she earned a Diploma in Tourism from 2009 to 2010. Her educational background, combined with her extensive experience in both technology and travel, enhances her ability to deliver innovative solutions in customer service. She specializes in cultivating customer loyalty through excellent service and problem-solving skills, which are essential in her role as a Customer Success Manager.
Administrative Experience
Ivy Chen has a diverse background that includes administrative roles. She worked as an Administrative Assistant at Beukhen International from 2007 to 2009 and briefly as an Administrative at American Express in 2007. These positions provided her with foundational skills in organization and customer interaction, which have been beneficial in her subsequent roles in the travel industry.