Joanne Madden
About Joanne Madden
Joanne Madden is a Customer Success Manager at Travelport, with extensive experience in the travel industry, including previous roles at Topflight Holidays and Budget Travel. She has a strong background in E-commerce and Business Development, and has received recognition for her contributions to the sector.
Current Role as Customer Success Manager
Joanne Madden currently serves as a Customer Success Manager at Travelport, a position she has held since 2020. In this role, she focuses on ensuring client satisfaction and optimizing the use of Travelport's services. Her responsibilities include managing customer relationships and providing support to enhance user experience. Joanne's expertise in the travel industry contributes to her effectiveness in this role, allowing her to address client needs efficiently.
Previous Experience at Travelport
Joanne Madden worked at Travelport as a Senior Account Manager from 2011 to 2020. During her nine years in this role, she was based in Dublin and was responsible for managing key accounts and fostering relationships with clients. Her experience at Travelport provided her with a deep understanding of the travel technology landscape and the needs of various stakeholders in the travel sector.
Background in Travel Operations
Prior to her tenure at Travelport, Joanne held various positions in travel operations. She worked as an Operations Manager at Topflight Holidays from 2004 to 2007, overseeing operational processes. Additionally, she served as an Operations Executive at both Topflight Holidays from 1999 to 2000 and Budget Travel from 1997 to 1999. These roles contributed to her comprehensive understanding of the travel industry and operational management.
Education and Qualifications
Joanne Madden completed her education at Holy Faith Clontarf, where she achieved her Leaving Certificate from 1988 to 1994. This foundational education prepared her for her career in the travel industry and provided her with essential skills for her subsequent roles in business development and customer success.
Awards and Recognition
Joanne has received recognition for her contributions to the travel industry, notably being awarded 'Best agent friendly individual' at the ITTN awards in both 2017 and 2018. These awards highlight her commitment to fostering positive relationships within the travel sector and her dedication to customer service.