Kathy Shake
About Kathy Shake
Kathy Shake is a Customer Success Manager at Travelport, with extensive experience in customer success and account management across various companies in the travel industry. She has held multiple roles at Sabre Travel Network and American Airlines, and she specializes in product deployment and customer training.
Work at Travelport
Currently, Kathy Shake serves as a Customer Success Manager at Travelport, a role she has held since 2021. Based in Atlanta, Georgia, she is responsible for leading customer projects, including migrations and product deployments. Kathy provides training and support to ensure successful implementation of Travelport's products and services. She acts as a product subject matter expert, leveraging her in-depth knowledge to assist clients effectively. Additionally, she utilizes CRM Management with Oracle Sales Cloud to enhance customer interactions and drive product adoption.
Previous Experience in Customer Success
Kathy Shake has extensive experience in customer success management. Before joining Travelport, she worked at Upland Software as a Customer Success Manager from 2020 to 2021 in Daphne, Alabama. Prior to that, she spent six years at Dinova as an Account Success Manager from 2014 to 2020 in Dallas, Texas. Her background includes roles at Sabre Travel Network, where she held various positions, including Global Account Manager and Program Manager for Customer Advocacy, contributing to her expertise in customer relationship management.
Career at Sabre Travel Network
Kathy Shake's career at Sabre Travel Network spanned over a decade, during which she held multiple roles. She began as a Premier Account Executive in the Eastern Division in 1997 and later transitioned to a Global Account Manager from 2001 to 2006. Kathy also served as a Product Marketing Principal and Senior Process and Technology Consultant, focusing on customer advocacy and product marketing. Her diverse experience at Sabre equipped her with valuable insights into the travel technology sector.
Educational Background
Kathy Shake holds a Bachelor of Science degree in Business and Information Systems from the University of Phoenix, where she studied from 2004 to 2007. She also earned an Associate degree in Business from the University of Cincinnati, completing her studies from 1980 to 1984. Her educational background provides a strong foundation for her roles in customer success and account management within the travel industry.
Technical Expertise and Skills
In her current role at Travelport, Kathy Shake utilizes her technical expertise to provide support on product integration and deployment. She focuses on driving effective adoption of Travelport products, particularly desktop platforms and API solutions. Kathy's proficiency in CRM Management with Oracle Sales Cloud enhances her ability to manage customer relationships and streamline processes, contributing to successful project outcomes.