Khaled Ismail
About Khaled Ismail
Khaled Ismail is a Scrum Master currently working at Travelport in Barcelona, Spain. He has extensive experience in agile methodologies, having previously held roles at organizations such as Xunta de Galicia, Junta de Andalucía, and Vodafone.
Current Role at Travelport
Khaled Ismail currently serves as a Scrum Master at Travelport, a position he has held since 2022. Based in Barcelona, Catalonia, Spain, he focuses on facilitating agile practices within the organization. His role involves guiding teams in implementing Scrum methodologies to enhance productivity and collaboration. Khaled believes that Travelport prioritizes its employees' well-being and fosters a supportive work environment.
Previous Experience at Xunta de Galicia
Before joining Travelport, Khaled worked as a Scrum Master at Xunta de Galicia from 2016 to 2018. During his two-year tenure in Galicia, Spain, he was responsible for leading agile teams and ensuring effective project management practices. His experience at Xunta de Galicia contributed to his expertise in facilitating agile transformations and improving team dynamics.
Career Background at Vodafone and Centro Global Solutions
Khaled began his career as a Customer Service Advisor at Vodafone in 2012, where he worked for 11 months. He then transitioned to Centro Global Solutions, serving as a Team Leader from 2011 to 2014. In this role, he managed teams and oversaw operations, enhancing his leadership skills and understanding of customer service dynamics.
Experience as Agile Coach and Digital Marketing Manager
Khaled also has experience as an Agile Coach at Junta de Andalucía from 2018 to 2019, where he guided teams in agile methodologies for one year in Granada, Andalusia, Spain. Additionally, he worked as a Digital Marketing Manager at Venture Group Middle East from 2014 to 2016, where he developed marketing strategies and managed digital campaigns.
Educational Background and Skills
While specific educational details are not provided, Khaled's diverse professional background reflects a strong foundation in agile methodologies, team leadership, and customer experience management. His roles across various industries have equipped him with a versatile skill set applicable to his current position as a Scrum Master.