Michael Burton

Michael Burton

Head Of Customer Success, Apac @ Travelport

About Michael Burton

Michael Burton serves as the Head of Customer Success for the APAC region at Travelport, where he has worked since 2022. With over two decades of experience in customer relationship management and a background in mechanical engineering, he leads a team focused on delivering exceptional customer experiences.

Work at Travelport

Michael Burton currently serves as the Head of Customer Success for the APAC region at Travelport, a position he has held since 2022. Based in Singapore, he leads a team dedicated to enhancing customer experiences across the region. His role involves providing innovative solutions and insights to travel partners, particularly in navigating the challenges and opportunities that have arisen in the post-COVID landscape. Prior to this position, he worked as the Manager of Customer Success for European Strategic Accounts and as the Senior Customer Success Manager for the UK at Travelport.

Previous Experience in Travel Industry

Before joining Travelport in his current role, Michael Burton accumulated extensive experience in the travel industry. He worked at Flight Centre Travel Group as a Sales Manager from 2004 to 2008 in London. He later served as Agency Manager at STA Travel from 2010 to 2014 in Cambridge. Additionally, he held the position of Senior Customer Success Manager at Travelport from 2018 to 2021, where he was responsible for customer success initiatives in the UK.

Education and Expertise

Michael Burton studied Mechanical Engineering at Coventry University, where he earned a Bachelor of Engineering (BE) from 1996 to 1999. He also attended Chesterton Community College. His educational background, combined with over two decades of experience in product sales, external communications, and customer relationship management (CRM), equips him with the skills necessary to excel in dynamic and fast-paced environments.

Leadership and Team Management

In his current role at Travelport, Michael Burton leads a team of professionals who are committed to delivering exceptional customer experiences. His leadership style emphasizes collaboration and innovation, ensuring that his team is well-equipped to address the needs of clients in the APAC region. He has a proven track record of achieving high retention rates and customer satisfaction through strong relationships and effective project management.

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