Michael Mc Kernie
About Michael Mc Kernie
Michael Mc Kernie is a Senior Service Delivery Manager with extensive experience in IT service management. He has held various roles in notable companies, including Fluor Daniel, Cisco, and SITA, and currently works at Travelport, where he also serves as a Scrum Master.
Work at Travelport
Michael Mc Kernie has been employed at Travelport as a Senior Service Delivery Manager since 2017. In this role, he is responsible for overseeing service delivery operations within the Greater Atlanta Area. He coordinates with various IT teams to ensure that services are delivered within agreed Service Level Agreements (SLAs). Additionally, he serves as a Scrum Master for the Distributed Storage Team, facilitating agile processes and enhancing team productivity.
Previous Experience in IT Service Delivery
Prior to his current position, Michael Mc Kernie held several roles in IT service delivery. He worked at SITA as an IT Service Delivery Manager from 2004 to 2014, where he managed messaging and collaboration services. Before that, he served as an IT Service Delivery Manager at Fluor Daniel for 14 years, from 1986 to 2000. He also worked at Cisco as a Service Delivery Manager from 2014 to 2017, contributing to service delivery operations in the Greater Atlanta Area.
Education and Expertise
Michael Mc Kernie studied at Santa Ana College, where he earned an Associate of Arts (AA) degree from 1999 to 2001. His educational background complements his extensive experience in IT service management. He has developed policies, processes, and procedures in alignment with ITIL standards, demonstrating his expertise in IT service management frameworks.
Responsibilities and Skills
In his current role, Michael Mc Kernie is responsible for metric reporting to senior executive management, providing insights into service delivery performance. He showcases strong cross-functional collaboration skills by coordinating with multiple IT teams. His role requires a deep understanding of service delivery metrics and the ability to implement effective IT service management practices.