Rahimah Ramlan
About Rahimah Ramlan
Rahimah Ramlan is a Telesales Account Manager at Travelport, where she has worked since 2015. She has a background in tourism management and extensive experience in sales and customer support within the travel industry.
Work at Travelport
Rahimah Ramlan has been employed at Travelport as a Telesales Account Manager since 2015. In this role, she focuses on managing small to medium business accounts, specifically those with less than 3,000 segments per annum. She works closely with customers to ensure that performance aligns with contract commitments. Additionally, she provides Galileo product solutions to subscribers to enhance their usage. Her responsibilities also include customer implementation and retention, as well as providing product support and after-sales service.
Previous Experience in Travel Industry
Prior to her current role at Travelport, Rahimah Ramlan held several positions in the travel industry. She worked at Triways Travel Network (M) Sdn Bhd as an Operation & Sales Executive from 2009 to 2010 in Kuala Lumpur, Malaysia. Following this, she served as a Sales Marketing Executive at Pan Bright Travel Service from 2011 to 2012 in Brunei Darussalam. Additionally, she was a Sales Support Executive at Mayflower Acme Tours Sdn Bhd from 2006 to 2009, also in Kuala Lumpur. These roles contributed to her extensive experience in sales and customer support within the travel sector.
Education and Expertise
Rahimah Ramlan studied at Universiti Teknologi MARA, where she earned a Bachelor's degree in Tourism Management from 2002 to 2005. She also achieved a Diploma in Tourism Management at the same institution from 1998 to 2001. Earlier in her education, she attended Sekolah Agama Menengah Seri Desa, where she obtained the Sijil Pelajaran Malaysia (SPM) from 1993 to 1997. Her educational background provides her with a solid foundation in tourism and customer service.
Skills and Responsibilities
In her current position, Rahimah Ramlan specializes in managing small to medium business accounts, ensuring that user requirements are met through coordination with technical support, customer support, sales, and service providers. She focuses on customer implementation and retention, which includes providing product support and after-sales service. Her role requires effective communication and problem-solving skills to address customer needs and enhance their experience with the products offered.