Rawah Nugud
About Rawah Nugud
Rawah Nugud serves as the Head of IT & Customer Services at Travelport and has extensive experience in the IT and customer service sectors. He is also the Founder and Managing Director of RAN Consultancy SVC and has held various roles in the airline and education industries.
Current Role at Travelport
Rawah Nugud serves as the Head of IT & Customer Services at Travelport, a position held since 2017. With a tenure of six years, Rawah operates in Djibouti, where she oversees IT operations and customer service strategies. Her role involves managing technical support and ensuring high-quality service delivery to clients. She has developed strong relationships with both internal teams and external customers, enhancing the overall customer experience.
Experience at RAN Consultancy SVC
In addition to her role at Travelport, Rawah Nugud is the Founder and Managing Director of RAN Consultancy SVC, a position she has held since 2020. This role allows her to leverage her expertise in IT and customer service to provide consultancy services. Her leadership in this capacity reflects her commitment to improving operational efficiencies and customer satisfaction.
Previous Experience in Education and Technical Support
Before her current positions, Rawah Nugud worked at The Future University in Khartoum, Sudan, as a Teacher Assistant for three months in 2016. She also served as a Senior Technical Support Engineer at the same institution from 2016 to 2017, where she gained valuable experience in technical support and customer service. This background has contributed to her skill set in managing IT operations effectively.
Educational Background in Telecommunications Engineering
Rawah Nugud studied Telecommunications Engineering at The Future University, where she earned an Associate’s Degree from 2012 to 2015. This educational foundation has equipped her with the technical knowledge necessary for her roles in IT and customer services, particularly in the context of Global Distribution System (GDS) support, which is vital for the airline industry.
Skills in Negotiation and Operations Management
Rawah Nugud possesses skills in negotiation and operations management, which are essential for her leadership roles in IT and customer services. These skills enable her to effectively manage teams, negotiate with vendors, and streamline operations, contributing to the success of the organizations she works with.